We ship out orders within 48 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. If you do not receive the notification from us within 48 hours, please contact us using the information provided below.
To ensure secure delivery, we put insurance on all outbound packages and require delivery with signature, confirmation or other electronic acknowledgment of receipt from the recipient. You can opt-out from the signature requirement, at your own risk, by writing a note or contacting us via email when placing an order. Once the packages have shipped out, we can no longer change the delivery option from our end. You must contact the logistics service to authorize the signature release. The opted-out packages may not be eligible for the insurance for loss or damage during the delivery process.
We do not ship to P.O. boxes, APO/FPO, Hotel Rooms or any Temporary Addresses.
Change or Update
For any request regarding order details, please contact us as soon as possible. Once your order has shipped, we cannot cancel the order or update the order details. If you may need to change or update your shipping information (phone number, email address, and/or shipping address), you should contact the logistics service to request the delivery change. Please note that the logistics service may charge an extra shipping fee for the delivery change. We do not cover such fees.
Delayed Deliveries or Other Issues
While we monitor all tracking numbers originated from us, you, as a receiver, are responsible to check and track the package. If you experience any problem with the delivery, please resolve it via the customer support of the logistics service.
Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.
Invalid Addresses and Undeliverable Packages
We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. The undeliverable packages are usually returned to us at an extra shipping cost. Once we retrieve the undeliverable packages, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.
Below is the information regarding our current shipping rates.
Domestic (Continental USA)
Free Standard Shipping Option for orders over $250 within the US.
Standard – $19 for Bags and $5 for SLGs.
Express – $59 for Bags and $19 for SLGs.
Flat Rate $69 for Bags and $19 for SLGs
*At this moment we do not offer free shipping or express shipping options for International Orders.