Payment

We accept the following forms of payment for online purchases: Visa, MasterCard, American Express. All orders are processed securely using HTTPS. Full payment is required to confirm your order. Upon payment a tracking number will be provided and sent for confirmation. The final payment will include applicable shipping charges and taxes. Sales tax is only charged to residents living in New York state (8.875%). For international orders, a customs duty may be charged depending upon the country in which you reside. Haerfest is not responsible for payment of this duty.

Shipping

Orders are usually shipped within 48 hours after the balance on your order has been processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. Items can be shipped individually and separately due to varying delivery dates. We do not offer shipping to P.O. boxes or APO/FPO addresses at this time. While we ship to most countries, all international orders are subject to review. If confirmation is not received within 48 hours, please email us directly. Upon shipment, you will receive a shipment confirmation email with the shipment service and tracking number.

Returns & Exchanges

All payments upon shipment are final sale items. We do not offer returns or exchanges unless otherwise agreed to by Haerfest. If you are unsatisfied with your order within 7 days after your package has arrived, please contact us. In the event of a return occurring, UPS is our preferred partner for returns.

Cancellations

All efforts to fill each and every order will be exhausted. However, delays, price adjustments, and cancellations may be necessary for reasons beyond our control. We reserve the right to cancel orders for any reason. Customers will be given a full refund. We will notify customer immediately (using contact information provided by customer) but are not obligated to obtain permission or acknowledgement prior to cancellation. While we encourage you to secure our often limited products, we also ask that you commit and are certain of your order. Please consider all contributing factors when finalizing a order, including style, color, fabrication / materials, etc.

Privacy Policy

Information That You Provide: Haerfest respects your right to privacy. Accordingly, we do not share or sell the information that you provide to any third-parties. Any and all information that you provide is used solely for the purpose of processing of your order.

Automatic Information: Some information is received and stored automatically whenever you interact with us. “Cookies” are one example of this type of information. A “cookie” is a text file that websites send to visiting computers or devices to identify the visiting computer or device. No personal information you provide is saved in these cookies. These tools collect information about visitor traffic in relation to appropriate ads using third-party website analytics tools.

Assistance

For assistance, please email us at shop@haerfest.us