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Loved by the community

Focus less on what you carry, and more on how you carry yourself. See how the community @haerfest.

Customers reviews

Customer Reviews

5 Based on 1 Reviews
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SH
01/15/2020
Starling H.
United States
I recommend this product
  • How did you find us? Product demo at my office

Top Tier Backpack

This backpack saved me $$$$. The materials and craftsmanship are on par with the luxury brands I typically shop, the styling is more chic, and the utility is amazing. As great for everyday use in and around the city as it is as my personal item when traveling. Would highly recommend this bag to anyone who would rather not present branding and monograms vs. quality and style.

Shipping

How much does shipping cost?

Shipping is free for orders over $250 within the US.

Otherwise it's anywhere from $5-$19 depending on what you order and where it's going.

International orders are set at a Flat Rate of $19 for smaller goods and $69 for larger goods. This includes tracking and insurance.

How long does shipping take?

We ship out orders within 24-48 hours after you place your order. Standard shipping arrive anywhere between in 3-7 business days, while Expedited takes only 2 business days.

For details visit our Shipping and Return Policy.

Returns and Exchanges

We gladly accept returns of unworn, undamaged or defective merchandise purchased online for delivery that shipped to a U.S. address for a full refund or exchange within 7 days from the delivery date. 

For details visit our Shipping and Return Policy.

International Orders

Do you ship internationally?

Yes, we do! All international orders are subject to review and credit verification before shipment. In order to expedite such verification process, we encourage our international customers to use trusted transaction services such as PayPal, Amazon Pay, or Afterpay. 

Will I be taxed or charged with customs duty or fees?

Customs duties may be charged depending upon the country in which you reside. We are not responsible for payment of such duty. 

Can I return or exchange the international order?

Unfortunately, international orders are not eligible for return, exchange, or refund.

Product Care

Leather naturally distresses with use, and variations of the material are expected. To ensure the longevity and beauty, please follow these care guidelines.

1. Avoid prolonged exposure to liquids and extreme elements.

2. Regularly sweep the leather with a lint-free, soft cloth.

3. Let water stains dry naturally. When fully dry, wipe with a lint-free soft cloth.

4. Treat stains immediately with a high-quality leather cleaner.

5. Never run over stains and always spot test in an inconspicuous area before treatment.

6. After use, refill interior with tissue paper and store in a dust bag.

Warranty

Haerfest branded products are warranted to the original owner against manufacturing functional defects and workmanship for the lifetime of the product.

For details visit our Terms of Service.

Customer Service

Happy to chat! Feel free to contact us using our form or chat service. Our hours of operations are from 11:00 am to 5:00 pm Eastern Time, Monday to Friday, not including Holidays.